Throw Out Your Retail Playbook

It’s been quite a year. COVID-19 wreaked havoc on retail operations, forcing stores to shut down, re-evaluate operations, and transform online experiences. And it couldn’t come at a worse time. The rise of e-commerce has cast a significant shadow over brick-and-mortar retail over the past years, and traditional brick-and-mortar stores fell into decline. The arrival…

The Changing Face of Retail

By Nigel Ashman, President, ONVU Retail   The challenges facing the retail environment have been going on for about a decade and the pandemic only made things more challenging. While many retailers are struggling, some retailers are quite profitable, and the wide range of differences based on myriad factors are only increasing over time. The…

POS in retail store

Integration with POS: Expanding Data for Retailers

By Nigel Ashman, President, ONVU Retail   POS transactions are on the end point of the customer journey, followed only by customer reviews or surveys. For years, retailers have used this rich, purchase-related data to help craft better sales strategies and more targeted marketing—and with great success. Still, in a world where video monitoring in…